Cancellation policy

Cancellation policy

1. Right of withdrawal
You have the right to withdraw from the contract within 14 days without giving any reason.

2. Cancellation period
The cancellation period shall be 14 days from the day on which you or a third party designated by you takes possession of the goods.

3. Exercise your right of withdrawal
To exercise your right of withdrawal, you must inform us (Creedlines / Ahmad Atie, Feurigstraße 7a, 10827 Berlin, email: support@creedlines.de ) of your decision to withdraw from the contract by means of a clear statement (e.g. a letter sent by post or email).

4. Consequences of revocation
If you cancel the contract, we will reimburse you for all payments we have received from you, at the latest within 14 days from the day on which we received notification of your cancellation.

5. Exceptions to the right of withdrawal
The right of withdrawal does not apply to contracts for the delivery of goods that are manufactured according to customer specifications or are clearly tailored to the customer's personal needs (e.g. personalized products).